Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
$27.21
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Service Quality Management in Hospitality, Tourism, and Leisure
$91.99
from $5.79
Administration and Management in Criminal Justice: A Service Quality Approach
from $49.00
Data Quality Engineering in Financial Services: Applying Manufacturing Techniques to Data
from $70.17
Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services
from $2.22
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
from $2.96
Crossing the Quality Chasm: A New Health System for the 21st Century
$39.18
from $1.91
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
from $17.50
Principles of Quality Costs: Principles, Implementation, and Use
from $3.04
Juran's Quality Handbook 7E (PB)
from $83.49
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